Thank you for choosing LUSH to brighten the day for that special someone in your life! Because our products are made to order and include delivery we cannot offer a refund on any of our products. All sales are final once delivered to you or your recipient. If you need to cancel your order please see our cancellation policy for specific details or see below.
In the rare event that you or your recipient are dissatisfied with your product or service please reach out to our support team at firstname.lastname@example.org for additional support. The typical response time is between 3-5 business days.
Cancelling an order makes us very sad! However, we do understand that your circumstances may change and that you may need to cancel your order.
BUYERS REMORSE: If you cancel your order within 24 hours of the moment purchase you will be provided a 95% of the amount you paid (5% is for credit card processing fees that we have already paid once you placed your order).
CANCEL WITHIN 7 DAYS OF DELIVERY DATE: In the event that you need to cancel your order and the scheduled delivery is less than 7 calendar days from the date of your cancellation request, we unfortunately can not provide a refund. Our design team orders at times balloons for you the day you placed your order or can also build orders 2-5 days in advance and your bouquet/garland may have already been completed or balloons purchased specifically for your order. You may reschedule and move your delivery date for your order with no additional fees.
CANCEL 7 DAYS OR MORE OF DELIVERY DATE: In the event that you need to cancel your order and the scheduled delivery is more than 7 calendar days from the date of your cancellation request you will be provided a partial refund of 50%.
RESCHEDULING: You may also wish to move your delivery date. We will allow delivery dates for an order to be changed up to two (2) times before final scheduled date becomes permanent. Please note that moving your delivery date does not change the original provisions of our cancellation policy. If you move your date and then decide to cancel you will not be provided a refund under any circumstance.
If you have any questions please send us an email at email@example.com or call us at 916-995-4301. We will not process cancellation requests via text message or any social media channels in which we respond to inquires of our products or services.