Frequently Asked Questions
1. Are you delivering right now because of COVID-19?
Yes we are! We are currently practicing no-contact deliveries. Hand sanitizer is used before and after every delivery as well as a single use glove per delivery.
2. How much is delivery?
Delivery fee's depend on the destination address and size of your order. Most purchases $59 dollars or more (before tax) receive free delivery. Our delivery services cover up to 25 miles from Sacramento (95834). Anything outside of this range will incur an additional long distance delivery fee IF approved. We appreciate a minimum of 2 business days advanced notice. Standard delivery fees begin at $11. There are cities that we do not deliver to because of their time distance even if we fall within the 25 mile radius. Please check our list of cities we service for exact details or contact us.
3. What cities/areas do you deliver to?
Sacramento, West Sacramento, Natomas, Davis, Elk Grove, Fair Oaks, Folsom, Rancho Cordova, Orangevale, Carmichael, Antelope, Citrus Heights, Rio Linda, North Highlands, Woodland, Roseville, Rocklin, Granite Bay, Lincoln, and parts of Loomis and El Dorado Hills. If the address falls within a city listed above but the time or distance it takes to get there is greater than we can do, we will ask you meet us nearby or we may have to cancel your order.
4. How much do your bouquets cost?
Each bouquet is handmade and we take our time ensuring it looks Lush! Each bouquet on our website has a base price with add on options. We recommend you choose a bouquet that best fits your needs and then add to cart to receive an accurate quote. Photos on each bouquet are to show you HOW you can customize it, but does not mean that is what is included in the base price. PLEASE read the description of each bouquet.
5. I live outside of your delivery zone, will you still deliver?
Give us a call or text at 916.995.4301 and we can give you some options! At times, we meet people at our cut off cities or charge an appropriate fee to make it happen. If you can be flexible with us, we would love to be flexible for you!
6. I want an over the top, custom bouquet! How can I order one?
Give us a call or text at 916.995.4301 and we will take care of you! I often ask "What is the recipients favorite items, things to do, or colors?" and we can create something fun and unique from there :)
7. I need my bouquet at an EXACT time, can you make that happen?
Most likely not, we are very transparent with our customers and in order for us to keep our prices affordable we need to deliver and take orders in "volume". This means, we have multiple deliveries a day, your bouquet could be there anytime between the window you choose and at times slightly before or after depending on our delivery schedule. We try our best to accommodate every single order's requests but sometimes it's not possible. If you need a special accommodation, please call us so we can find a solution for you, we always do try our best!
8. Balloons are "cheap", why are your creations priced more than Party City or the Dollar Store?
Quality DOES matter! We only use high quality 100% biodegradable latex balloons and we take the time to handcraft each order. Our balloons aren't basic, they're LUSH! We are also a legitimate small business that has employees, expenses, and need to charge for our time to create your amazing order. They aren't just balloons, they're Lush Balloons!🙌🏽🎉
9. I am interested in hiring you for my next event! What is the process?
Wooohooo! We would love to help! Step 1: Submit an Inquiry form. Step 2: Check your email! You'll receive an email with a link to schedule a free 15 minute consultation with a Lush Balloons designer. Step 3: Complete your booking proposal after your consultation. Step 4: Stop worrying because Lush has you confirmed on your calendar!!🎉🙌🏽🥳🎈
10. Are you a professional balloon company or someone who does this "on the side"?
When you book Lush Balloons, you're booking a professional balloon company! We take PRIDE in collecting and paying sales tax, being 100% insured, and work hard to create an amazing Brand and Lush experience for all to enjoy! We can't stress this enough, please make sure you do your research in hiring a professional balloon company for your event that has the proper insurance and licenses needed to operate legally in the State of California and your local city.