Q: When do you set up my item(s)?
A: We will have your custom decor set up within 2-3 hours of your event start time. Meaning if your event starts at 11am, we will set up between 8AM-1030AM, ensuring we will be set up before your event start time. If you have less than a 2-hour window for set up at your specific venue/location, please let a team member know during your follow up call! Additional fees may apply.
Q: Can I cancel my reservation once I place my request?
A: Event reservations are a commitment on both ends. Once your reservation is submitted all inventory is pulled out of availability for your specific event date/time. Which means we are unable to offer the item(s) to anyone else should you decide to cancel at a later time. Please ensure your understanding of this before completing your reservation as no refund will be provided if you choose to cancel your reservation.
Q: Am I able to change my event date if I have to move it?
A: Yes, we allow date changes as long as you provide us with written notice via email, text/DM not acceptable, 14-days prior to your event date. An event date can only be moved once within a 6-month period from the original booking date. If your event date is less than 14 calendar days in the future unfortunately no date change is permissible.
